State Farm® Insurance Agent Mary Russell

"I have been a highly satisfied customer of Mary Russells state farm agency for 5 years. The price is fair and the service has always been top notch!! Jackie Wiles has always been the most knowledgeable, helpful and friendliest customer service rep that I have ever had the pleasure of dealing with . I would highly recommend this agency for any insurance needs that you may have."

"Mary and her team are great! Got my homeowners insurance switched over without missing a beat! Saved money on my homeowners and auto insurance! Highly recommend them!"

"I had an excellent experience with this auto insurance company thanks to Robyn Lilly. She was professional, patient, and extremely knowledgeable. Robyn took the time to explain every detail clearly and made the entire process stress-free. It’s rare to find someone who genuinely cares about helping customers, but Robyn went above and beyond in every step. I truly appreciate her dedication and highly recommend this company because of her outstanding service."

"After many months of procrastination and believing it was “too hard” to change agents, we finally made a change to our State Farm agent. The agent we had for over 24 years was simply not working for us or on our behalf. After much research, I contacted Mary Russell. She has been amazing. She is very welcoming. She listens. She is smart. And most of all she is not a “transaction agent”, meaning she wants to make sure we have the coverage we want, and then sprinkles in her vast experience so we are consider changes we may not have considered before. She appreciates that the client generally knows what they need in coverage yet is there to provide recommendations and act as a type of “guardrail” to protect ourselves from poor or uninformed decisions. What a pleasure to work with her. We now have something that has been missing for so many years.. a comfort level that we have an agent we can lean on for help. And get straight answers, prompt service, and confidence she is in our corner. If you are considering a change, contact her. She will impress you right out of the gate!"

"10/10 experience"

"I've worked with Mary for the last five years and she's been an absolute gem. Always responsive and she answers all my questions with care."

"Both Mary Russell and Robyn are both great agents. Great and wonderful customer service. It is a pleasure talking with them while taking my payment over the phone. Had a recent claim and everything was handled promptly, courteously, and completely. Thank you Robyn for your kind help and recommendation’s in processing everything in an efficient manner. State Farm is excellent. Sincerely, Robert Van Beek"

"Mary always takes care of you, like you’re family. She tailored my insurance needs to what my family and I actually need. We are so lucky to have her as our trusted agent and friend. Thank you!"

"Mr Robyn so kindly and helps people for what’s they looking , i was paying higher prices,and I found the good deal with her Best regards"

"Alisha is great"

"The lady Robyn is such a polite, courteous, and helpful person. She is also very pleasant on the phone. Wonderful lady. Keep it up. Very much appreciated."

"Super friendly and very efficient at setting up my new policy for my new car. I recommend Mary Russels office in Fairfax City for all of your insurance needs."

"I have had the distinct pleasure of working with Mary Russell and her staff at State Farm Insurance as I have been a client for over 30 years. I've had nothing but an amazing experience with this company year after year. Their customer service is nothing short of exceptional! Mary and her staff are very professional and extremely knowledgeable in all matters regarding their products and business. Mary and her staff are always very responsive and accessible through any of their contact channels. They have always clearly exceeded my expectations. I highly recommend them to anyone looking for top-notch insurance products and excellent service at very reasonable prices."

"If you need the best detailed quotes, professionally and quickly served with your best interests in mind, meaning, less cost and great customer service, call this agency! I called by the end of Friday the 11th, when agents are usually in a hurry to get out the door to start their weekend or when we get low or bad energy. Robyn was still in great spirits and listened to my needs. She emailed me the car and rent insurance quotes within minutes and it had all that i wanted. I happily closed the deal with them by Monday morning. I've spoken to 3 people in this office (Mary and Marie) and all of them offer great, professional, yet cheerful service."

"Working with Mary and her team (especially Robyn!) has been the smoothest, easiest, and greatest experience! For both home/auto insurance, the knowledge and professionalism, as well as the care and customer service have been outstanding! We feel very grateful to have been taken care of by State Farm and this local representative."

"Mary is a great agent. I have been using her services for more than 15 years and she provides excellent service all the time. I highly recommend her for insurance services."

"This office is by far the greatest insurance office in Fairfax to work with. Love the customer centric focus."

"Robyn Lilly, go's out of her way to help me with any insurance questions... She even go's above and beyond to give me the best deal for my money... She is good people!!!"

"Alisha and Mary were absolutely wonderful. They saved my husband and I so much money. They kept great communication, and were very thorough . Thank you so much, we’re so excited to be a part of the State Farm family!"

"Mary and her team, including Alisha, continue to be helpful over the years as my coverage needs update with life changes, and proactively look to provide the best services. They treat you like family!"

"We have been a client of Mary's for over 30 years. Without a doubt, she is the best of the best. She has always made herself available to help us with all our insurance needs. Her attention to detail, punctuality and her kind and pleasant personality keeps us coming back again and again. Thank You Mary for Everything You Do! :)"

"There are not enough stars to rate the exceptional service from Mary Russell and her team. We have been clients for over 35 years and have ALWAYS received exceptional customer service from every member of her team when we call. You feel like you are talking to an old friend and they always have immediate great advice for you. Robyn is great to work with and recently my son needed some paperwork while he was having a problem at DMV and Jackie was amazing. She quickly sent him the info he needed and even typed out a letter for him about his insurance coverage while they were on the phone! Just the best of the best!"

"Mary got me a great deal with excellent coverage. I called for a car insurance quote and she was so pleasant and responsive. Definitely recommend!"

"Fantastic support and very kind staff members. Highly recommend."

"Mary Russell is amazing. I have been working with her for over 20 years and have complete faith in her abilities, work ethic and attention to detail. My family has multiple policies with her and she is tireless in making sure we are getting the most coverage for the best price. She is smart, honest and trustworthy. I can say with the upmost confidence that you have the gold standard of agents with Mary and her team."